Gin Rummy Stars is a BUSY app! This means that from time to time, you might experience some lagging or games ending too early. Firstly, we apologize for any inconvenience caused! Our developers' team is at constant work to improve our app and give you the best possible gaming experience.

Here are some actions you can take that can quickly and easily resolve the problem:

  1.  Restart your device, and clear your Cache (this will not affect your stats and game progress).

  2. Check your ISP (Internet Support Provider) to see that they are not experiencing any connection issues.

  3. Make sure you are using the latest app version. To do so, you can check the App Store/Google Play Store.

  4. If the steps above fail to resolve the issue, check if your device has the latest operating system and if not, update your device.

If you're still experiencing issues or you think you might have lost coins due to this matter, please contact us and our devoted customer support team will assist you further :)

1. Open Gin Rummy Stars.

2. Tap on “Help” in the top left corner menu. 


3. Scroll through the FAQs and press the 'Contact us' button